REFUND POLICY

Last updated: June 10, 2024

1. GENERAL

• This website (Website/Site) is operated by Md Alkama (We/Our/Us).
• We are committed to providing high-quality Services. In rare cases of deficiency, we offer refunds per this policy (Policy).
• Read our Terms and Conditions along with this Policy at: Terms and Conditions.
• By using this website, you agree to this Policy. If not, do not transact on this site.
• We offer a 7 days refund policy for eligible Services.
• Read this Policy before availing service to understand your rights and what to expect from us.

2. DEFINITIONS

• Business Days - Days excluding Saturdays, Sundays, public, and bank holidays.
• Customer - A person availing services for consideration, excluding commercial purchases.
• Date of Transaction - The invoice date of the service, including renewal dates per service agreements.
• Website - This website: thesocialbird.shop.

3. REFUNDS RULES

• If we cannot provide the service due to unforeseen circumstances, the order is canceled, and the amount is refunded.
• No refund for wrong service orders placed by you.
• Refunds may deduct any additional costs incurred in providing the services.
• Relevant documents and proof are required for a refund.
• Refunds are applied to the original payment method.
• To request a refund, email: neverlose8bp@gmail.com.

4. ORDER NOT CONFIRMED BUT AMOUNT DEDUCTED

• Contact your bank if the order is not confirmed but the amount is deducted. Reversal takes 7 Business Days.
• If unresolved, contact us at: +91 7004859727.

5. EXEMPTIONS

• No refunds if:
  • You were aware of the service issues before availing it.
  • For free services.
  • Refund requests are after the refund window.
• Work started.

6. YOUR DATA

Your data privacy during the return and refund process is governed by our Privacy Policy.

7. RESPONSE TIME

• Refunds are processed within 3 Business Days after verifying the request. verification time will be 24hr - 48hr. It will take 4-5 Business Days to refund the amount in your original payment method.
• Refund periods depend on banking and payment channels, and we are not liable for delays.

8. FORCE MAJEURE

We are not liable for any delay or interruption in performance due to causes beyond our control, including natural disasters, pandemics, or other unforeseen events.

9. CONTACT US

For any feedback, concerns, or queries, please contact us at: +91 7004859727.